Privacy Policy

This Privacy Policy explains how OYE ACHAAR FOODWORKS, operating the website https://oyeachaar.com/ ("Oye Achaar", "we", "us", "our"), collects, uses, stores and protects information when you visit our website, place an order or communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

A. Personal Information

When you place an order, contact us or create an account, we may collect:

  • Full name;

  • Mobile number;

  • Email address;

  • Billing address;

  • Shipping/delivery address;

  • City, State and PIN code;

  • Order details;

  • Payment status;

  • Customer support communications;

  • Information voluntarily provided by you.

B. Order Information

We may collect information relating to your purchases, including:

  • Products ordered;

  • Quantity;

  • Pack size;

  • Order value;

  • Order number;

  • Delivery status;

  • Payment status;

  • Refund/cancellation details.

C. Payment Information

Payments may be processed through third-party payment gateways.

We may receive information such as payment status, transaction reference, payment method and related transaction details.

We generally do not receive or store your complete card number, CVV, UPI PIN or banking password.

D. Device & Usage Information

When you visit our website, certain technical information may automatically be collected, such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Date and time of visits;

  • Referring pages;

  • Approximate usage information;

  • Website interaction information.

2. Cookies

We may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and support security and marketing activities.

Cookies may be used for purposes such as:

  • Shopping cart functionality;

  • Login/session management;

  • Website preferences;

  • Security;

  • Analytics;

  • Performance measurement;

  • Advertising or marketing, where applicable.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

3. How We Use Your Information

We may use collected information to:

  • Process and fulfil orders;

  • Arrange delivery;

  • Process payments;

  • Provide customer support;

  • Respond to enquiries;

  • Send order confirmations;

  • Send shipping and delivery updates;

  • Process cancellations/refunds/replacements;

  • Prevent fraudulent transactions;

  • Improve our products and website;

  • Understand customer preferences;

  • Maintain website security;

  • Conduct analytics;

  • Send promotional communications where legally permitted and/or where consent is required;

  • Comply with applicable legal requirements.

4. WhatsApp, SMS, Email & Phone Communication

If you provide your mobile number or email address, we may use it to communicate with you regarding:

  • Order confirmation;

  • Payment confirmation;

  • Shipping updates;

  • Delivery information;

  • Customer support;

  • Refund/replacement matters;

  • Important service communications.

Where applicable, promotional communications will be subject to applicable consent and communication preferences.

You may request that promotional communications be stopped by contacting us.

5. Sharing of Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment gateway providers;

  • Courier and logistics partners;

  • Shipping aggregators;

  • Website hosting providers;

  • Website developers/technical service providers;

  • Analytics providers;

  • Customer support providers;

  • Communication service providers;

  • Fraud/security service providers;

  • Professional advisers, where necessary.

Such sharing will be limited to information reasonably required for the relevant purpose, subject to applicable law and contractual arrangements where appropriate.

6. Legal Disclosure

We may disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Respond to lawful government or regulatory requests;

  • Prevent fraud or misuse;

  • Protect our legal rights;

  • Investigate suspected unlawful activity;

  • Protect the safety and security of our customers, business or website.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

8. Third-Party Websites and Services

Our website may contain links, payment options, social media integrations or other services operated by third parties.

Their collection and processing of information may be governed by their own privacy policies.

We encourage customers to review the privacy policies of such third-party services before using them.

9. Analytics & Marketing

We may use analytics and marketing technologies to understand website traffic, customer interactions and marketing performance.

These technologies may include services such as Google Analytics, Meta or other advertising/analytics platforms, depending on the tools installed on the website.

Such services may collect information in accordance with their own policies.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfil orders;

  • Maintain business and transaction records;

  • Provide customer support;

  • Resolve disputes;

  • Meet legal, tax, accounting or regulatory requirements;

  • Prevent fraud;

  • Protect our legal rights.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly directed at children below the applicable legal age.

We do not knowingly collect personal information from children for the purpose of independent purchases without appropriate involvement/authorization where required by law.

12. Your Choices

Depending on applicable law, you may contact us regarding:

  • Access to your personal information;

  • Correction of inaccurate information;

  • Updating your contact information;

  • Withdrawal of certain communications;

  • Questions regarding our use of your information.

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

13. Data Breach / Security Incidents

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, mitigate and respond to the incident and provide notifications where required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated "Last Updated" date.

15. Contact Us

For privacy-related questions, requests or complaints, contact:

OYE ACHAAR FOODWORKS
Website: https://oyeachaar.com/
Email: support@oyeachaar.com
Phone/WhatsApp: 87969 83768
Business Address: Oye Achaar Foodworks, 3rd Floor, House No 420-421, Block C-2, JJ Colony Punarwas, JJ Colony, Near Gurudwara, Bhalswa Dairy, Delhi, North West,Delhi-110042

FSSAI License No.: 20826005004133

Last Updated: 24 September 2026