Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders placed through https://oyeachaar.com/ are processed, packed and delivered.

1. Order Processing

Orders are normally processed after successful order confirmation and payment verification, where applicable.

We aim to process and dispatch orders within [1–3 business days], unless otherwise specified on the website.

Orders placed on weekends, public holidays or during unusually high order volumes may require additional processing time.

2. Delivery Timeline

After dispatch, delivery generally depends on the destination, courier network and service availability.

Estimated delivery time may vary depending on:

• Delivery location;

• PIN code;

• Courier service;

• Weather;

• Festivals/holidays;

• Transportation conditions;

• Remote-area service availability;

• Operational disruptions;

• Other circumstances beyond our reasonable control.

The delivery estimate displayed at checkout or communicated after dispatch is an estimate and not an unconditional guarantee.

3. Shipping Across India

We may offer delivery to serviceable locations across India.

Delivery availability depends on courier serviceability for the customer's PIN code.

Some remote or restricted locations may have limited or no delivery service.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may depend on:

• Destination;

• Package weight;

• Package dimensions;

• Courier service;

• Delivery zone;

• Order value;

• Promotional offers.

Any free-shipping offer will be subject to the terms displayed with the relevant offer.

5. Tracking

After dispatch, customers may receive shipment tracking information through email, SMS, WhatsApp or other available communication channels.

Tracking information is provided by the relevant courier/logistics partner and may take some time to become active after dispatch.

6. Delivery Attempts

The courier partner may make one or more delivery attempts according to its operational process.

Customers should remain available at the provided delivery address and keep their phone number accessible.

Failure to respond to courier calls or repeated unavailability may result in the shipment being returned to the sender.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

We shall not be responsible for delays, failed delivery or return-to-origin resulting from:

• Incorrect address;

• Incomplete address;

• Wrong PIN code;

• Incorrect phone number;

• Missing landmark;

• Customer-provided address errors.

Any additional shipping or re-shipping charges arising from such circumstances may be applicable.

8. Customer Unavailability

If the customer is unavailable during delivery attempts, the courier may attempt delivery again or return the shipment to the sender.

Customers should coordinate directly with the courier where tracking information provides such an option.

9. Return to Origin (RTO)

An order may be returned to us if delivery cannot be completed due to circumstances including:

• Customer refusal;

• Incorrect/incomplete address;

• Customer unavailable;

• Non-response;

• Failed delivery attempts;

• PIN code/serviceability issues;

• Other courier-related reasons.

Refund/re-shipping eligibility will depend on the reason for the RTO and the circumstances of the order.

10. Damaged or Tampered Package

Customers should inspect the package at delivery wherever reasonably possible.

If the package appears:

• Opened;

• Tampered;

• Heavily damaged;

• Wet;

• Leaking;

• Crushed;

please take photographs/videos before opening and contact us as soon as possible.

Please refer to our Refund, Return & Replacement Policy for the applicable complaint procedure.

11. Food Products & Delivery Conditions

Our products are food products and should be stored according to the instructions provided on the product packaging after delivery.

Delivery conditions may vary during extreme weather, transportation delays or other circumstances.

Customers should follow the storage instructions printed on the product label after receiving the product.

12. Delivery Delays

Delivery may be delayed because of circumstances beyond our reasonable control, including:

• Heavy rain;

• Flooding;

• Extreme weather;

• Natural disasters;

• Festivals;

• Public holidays;

• Strikes;

• Transportation disruptions;

• Government restrictions;

• Courier operational issues;

• Remote-area delivery;

• Technical issues;

• Other force majeure events.

We will make reasonable efforts to assist customers with tracking and delivery-related issues.

13. Prepaid Orders

For prepaid orders, payment confirmation does not itself guarantee a particular delivery date.

Orders are subject to product availability, processing and courier serviceability.

14. Cash on Delivery

Where COD is available, customers may be required to confirm their order.

COD availability may vary by PIN code, order value, courier service and other operational factors.

Oye Achaar reserves the right to restrict COD availability for certain customers, PIN codes or orders where operationally necessary.

15. International Shipping

Unless specifically stated on the website, Oye Achaar currently does not guarantee international shipping.

Any international order, if offered in the future, may be subject to additional shipping charges, customs requirements, duties, import restrictions and destination-country regulations.

16. Contact for Delivery Issues

For delivery-related assistance, please contact:

OYE ACHAAR FOODWORKS
Website: https://oyeachaar.com/
Email: support@oyeachaar.com
Phone/WhatsApp: 87969 83768
Business Address: Oye Achaar Foodworks, 3rd Floor, House No 420-421, Block C-2, JJ Colony Punarwas, JJ Colony, Near Gurudwara, Bhalswa Dairy, Delhi, North West,Delhi-110042

FSSAI License No.: 20826005004133

Please keep your order number ready when contacting us.